Why can't I edit and save my tier amount?

While a tier has patrons in it, you cannot edit the tier amount. We do this to prevent confusion. For example, imagine if you edited the $5 tier to the $10 tier - you would either have different patrons paying different amounts for the exact same benefit (not good), or you would raise prices on the $5 patrons without asking (also not good!)

 

Depending on what you want to do, here are some options:

• You can un-publish the tier so no new patrons will see it or become a member of that tier (any patrons currently it it will remain there.)
• You can create a new tier so that new patrons will pay a new price.
• You can edit the benefit description of that tier.
• You can delete the tier, which will move those patron's into the no benefit section.

Why are some patrons listed under no benefit after I deleted a tier and added one with the same value?

 

Patrons are never automatically moved into new tiers when you create them as it changes their billing and benefit selections, so they need to change this on their end to be included in anything new. They can edit their payment following these steps.

 

If you're having trouble saving your tiers or goals.

 

You might have an extra character in the field where only numbers are allowed (like $.) Try removing any extra characters and saving again.

 

If this doesn't do the trick, send us a note through patreon.com/faq and we can help figure this out!