Patreon logo Patreon Help Center Back to Patreon
We are currently performing some planned maintenance.
For more information, check out this article.

How can we help you?

Follow

Why are payments declining?

Payment declines are normal on the 1st day of the month for many reasons:

- bank clearing times

- fraud profiling

- limit resets

- incorrect payment info

 

If you are a patron, head to your payment methods and click "retry." If your payment continues to decline, we recommend double-checking that your payment information is correct and getting in touch with your bank. You also have the option of adding a new payment method and transferring your pledges onto it.

Learn more about making payments here.

If you are a creator, expect your payout to be in your account balance by the 5th of each month. Since only processed patrons can view your patron-only content, don't let declines stop you from sharing rewards with your patrons in posts.

If you are a creator, and your patrons' payments have not all processed yet, check the following:

Did you make a paid post?

Did you pause your campaign?

If none of those apply, send a note to the Community Happiness team through the bottom of patreon.com/faq

 

Learn more about receiving payments here.

Was this article helpful?
3 out of 7 found this helpful
Have more questions? Submit a request

Comments

Powered by Zendesk