Payment declines are normal on the 1st day of the month for many reasons:
- bank clearing times
- fraud profiling
- limit resets
- incorrect payment info
If you are a patron, head to your payment methods and click "retry." If your payment continues to decline, we recommend double-checking that your payment information is correct and getting in touch with your bank. You also have the option of adding a new payment method and transferring your pledges onto it.
Learn more about making payments here.
If you are a creator, expect your payout to be in your account balance by the 5th of each month. Since only processed patrons can view your patron-only content, don't let declines stop you from sharing rewards with your patrons in posts.
If you are a creator, and your patrons' payments have not all processed yet, check the following:
If none of those apply, send a note to the Community Happiness team through the bottom of patreon.com/faq
Learn more about receiving payments here.